• Translate complex data into actionable insights by analyzing customer behavior, operational performance, and lifecycle trends, delivering clear recommendations that drive business decisions and measurable outcomes. • Partner closely with Customer Operations leadership to identify opportunities, diagnose performance gaps, and influence strategy across acquisition, engagement, retention, and customer experience. • Own recurring and ad-hoc insights reporting, proactively surfacing trends, risks, and opportunities impacting the health of Customer Operations team • Collaborate cross-functionally with analytics, product, marketing, and compliance teams to define success metrics, align on KPIs, and ensure consistent interpretation of customer data across the organization • Drive a culture of data-informed decision making by helping stakeholders frame analytical questions, interpret results, and operationalize insights into scalable actions.