Lucid Software
The Visual Collaboration Suite to help teams see and build the future. Creators of Lucidchart, Lucidspark and Lucidscale
Director, Global Payments
Location
North Carolina + 1 moreAll locations: North Carolina, Utah
Posted
2 days ago
Salary
Not specified
7 yrs expEnglish
Job Description
• Define and execute the roadmap for global payment performance with a focus on localization.
• Lead the evaluation and implementation of Alternative Payment Methods (APMs) to increase conversion in international markets.
• Own the health of the payment funnel and improve authorization success rates.
• Drive revenue retention by optimizing dunning logic and leveraging modern payment tools.
• Collaborate with Digital Marketing and Product to ensure a frictionless self-serve checkout experience.
• Collaborate with Finance and Sales for B2B transactions and contract migrations.
• Architect a balanced risk management framework minimizing chargebacks.
• Lead contract negotiations and manage renewals with global payment processors.
Job Requirements
- 7+ years of experience in Global Payments, FinTech, or Payment Operations, with at least 3+ years in a leadership role.
- Proven track record managing payments for high-volume, global B2C subscription models as well as complex B2B/Enterprise billing requirements.
- Deep, hands-on experience implementing local acquiring and APMs (e.g., SEPA, Pix, digital wallets) across EMEA, APAC, and LATAM.
- Direct experience working in a Product-Led Growth environment where payments are leveraged as a growth lever for user expansion.
- Demonstrated experience navigating or leading the transition from billing-led routing to advanced Payment Orchestration or multi-processor environments.
- Expert understanding of the global regulatory landscape, including PCI-DSS, PSD3, SCA, and local data residency requirements.
- Background in managing payments for a freemium-to-paid SaaS model at a significant global scale.
- Exceptional ability to translate complex payment data into actionable insights for stakeholders ranging from technical engineers to executive leadership.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development