Senior Manager, ERP Aftermarket Order Management O2C
Location
Ohio
Posted
2 days ago
Salary
$132.4K - $251.6K / year
Bachelor Degree10 yrs expExperience acceptedEnglish
Job Description
• Drive business process for the Opportunity to Cash workstream in the following focus areas: Aftermarket Order Management and Return Order Management.
• Partner with Digital and business units to evaluate and implement SAP and other tools that complement/enhance process optimization.
• Partner with workstream leads in the business units to analyze recommendations for blueprinting to enable strategic goals identified in Global Design.
• Maintain Business Process Hierarchy.
• Maintain project plan for assigned responsibilities.
• Lead planning activities to establish scope, timeline, and resource plan for the assigned opportunity to cash business processes.
• Drive the execution of blueprinting activities inclusive of defining global process designs, standardizing metrics, and reporting, designing common information model, building global template, and testing for readiness.
• Partner with business units and system integrator to plan and execute activities for the various phases of the project.
• Ability to travel ~ 10-25%
Job Requirements
- Typically requires a University Degree and minimum 10 years prior relevant experience OR an advanced degree in a related field and minimum 7 years of related experience OR in absence of a degree, 14 years of relevant experience.
- Experience with large scale system implementation project.
- Experience with SAP, MS PowerPoint, Word, and Excel and other applicable software.
- Experience with aftermarket business processes in the areas of repair, returns, exchanges, loans, and warranty.
- Ability to communicate with parties within and outside of own discipline along with executive leadership.
- Ability to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches.
Benefits
- Medical, dental, and vision insurance
- Three weeks of vacation for newly hired employees
- Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
- Tuition reimbursement program
- Student Loan Repayment Program
- Life insurance and disability coverage
- Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Ovia Health, fertility, and family planning
- Adoption Assistance
- Autism Benefit
- Employee Assistance Plan, including up to 10 free counseling sessions
- Healthy You Incentives, wellness rewards program
- Doctor on Demand, virtual doctor visits
- Bright Horizons, child and elder care services
- Teladoc Medical Experts, second opinion program