• Execute and spot-check the delivery of four daily files; identify anomalies compared to historical data and trigger system ingestions once resolved. • Monitor 'Kill Lists' and half-hourly data deliveries; communicate directly with Data Services to resolve delays. • Create and edit campaigns as directed by the Strategy Team to ensure account segmentation is accurate. • Handle agent onboarding, skilling, password resets, and basic troubleshooting. • Monitor agent thresholds (Excessive ACW, Long Breaks) and report exceptions to Team Leaders via Slack in real-time. • Conduct thorough research into JIRA tickets regarding call logs, audio requests, and ad-hoc account research.