• Convert active leads into sales and solicit participation for compensation and benefit surveys • Respond to inbound calls, emails, and chat inquiries, which may require deviation from standard screens, scripts, and procedures • Conduct needs-based assessments to identify the right products and/or solutions for clients and prospects • Leverage internal connections and resources to provide answers and resolve client issues • Process client and product order information • Demonstrate Mercer proprietary systems to end-users (clients)