• Provides a wide range of duties related to the day-to-day sales functions of Mortgage Loan Originators. • Acts as the main facilitator for communications between the MLO and sourcing agents, customers, vendors, and sales support. • Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. • Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. • While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. • Work with customers to set expectations including but not limited to rate inquiries, appointments, loan status and other information deemed necessary. • Confirm appointments and review with customer all documents needed at time of application to ensure efficiency. • Assure all components to the file are ordered, copied and included in the loan package prior to processing. • Provide marketing support. • Serve as a liaison between Loan Consultant and Sales Support. • Builds relationships with Realtors, Builders, Appraisers and Title Companies. • Confirm and/or cross-sell additional banking products. • Assisting in other areas as needed.