• Lead the planning, execution, and delivery of a complex Salesforce program, ensuring it is completed on time, within budget, and meets business requirements. • Define program scope, goals, and deliverables, and establish project plans, timelines, and milestones. • Collaborate with key stakeholders, including business leaders, executives, and technical teams, to gather requirements, align program objectives, and manage expectations. • Develop and maintain program documentation, including project charters, status reports, and risk management plans. • Manage and coordinate cross-functional teams, including developers, administrators, and business analysts, to ensure effective collaboration and resource allocation. • Monitor program progress, identify and mitigate risks, and resolve issues to ensure successful delivery. • Track and report on program metrics, providing regular updates to stakeholders and senior management. • Serve as the primary point of contact for program-related communication, facilitating effective and transparent communication across all stakeholders. • Stay current with Salesforce best practices, industry trends, and new features, assessing their potential impact on program objectives and making recommendations accordingly. • Provide leadership, mentorship, and guidance to project teams, fostering a collaborative and results-oriented work environment. • Drive continuous improvement initiatives, identifying opportunities to optimize processes, increase efficiency, and enhance program delivery. • Performs other job-related duties as assigned