• Provides coordination and leadership for workflows and process improvement within a specialized operational area that spans multiple ministries. • Performs daily services and functions of the specialized role at multiple ministries or in a centralized service model. • Interacts in a matrix manner that includes learning multiple workflows for various sites, travel, managing matrix relationships and collaborating across team members and ministries. • Solves complex problems that may impact more than one ministry and ensures that issues are escalated and closed as needed. • Keeps current with changes in the specialized field and collaborates with department leadership to adopt best practices. • Coaches team members across multiple ministries when practice standards are not upheld. • Reports and monitors KPIs to ensure optimal performance. • Identifies quality improvement opportunities based on specialized skill set to ensure safe, effective, and efficient services and patient care. • Creates system standardization and leads implementation of operational changes and advancements.