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Role Description

This role involves partnering directly with clients to support the design, deployment, and optimization of cutting-edge AI solutions for their enterprise customers. You will own implementations end-to-end, leading complex implementations, working cross-functionally, and turning innovative technology into real-world impact.

This position is fully remote and requires a reliable internet connection.

• Lead end-to-end delivery of AI solution deployments for enterprise clients, from kickoff through go-live and post-launch optimization
• Define success metrics with client stakeholders and ensure deployments drive measurable business outcomes
• Serve as the primary point of contact for clients during implementation, building trust, and maintaining alignment
• Translate complex AI and technical concepts into clear, actionable plans for business stakeholders
• Develop and manage detailed project plans, timelines, risks, and dependencies
• Coordinate cross-functionally with client teams, engineers, and internal partners to ensure seamless execution
• Identify and remove blockers proactively, driving projects forward with urgency and ownership
• Support user adoption by aligning workflows, change management efforts, and performance tracking
• Monitor performance metrics post-launch and recommend optimizations to maximize ROI

Qualifications

• 3+ years of experience leading SaaS, AI, or technical software implementations in enterprise environments (experience in Cresta, Kore.ai, Yellow.ai, or similar platforms is a plus)
• Strong project management skills with a consultative, customer-first mindset
• Demonstrated experience owning client relationships and engaging senior stakeholders
• Technical fluency, including comfort working with technical concepts, data, and analytics
• Ability to translate complex technology into clear, actionable steps
• Proven track record of delivering projects on time and against defined success metrics
• Strong problem-solving skills and ability to resolve complex implementation challenges
• Experience working cross-functionally with engineering, product, and go-to-market teams
• Comfort operating in a fast-paced, high-growth environment
• Experience with AI-powered platforms or advanced SaaS solutions (nice to have)

Compensation Range

$110,000-180,000. This represents the typical base compensation range for this position based on experience, location, and other factors.

Company Description

VIATEQ is a proactive provider of collaborative solutions for federal government agencies and commercial businesses. Our collaborative service framework and flexibility allow employees, customers, and business partners to work together successfully anywhere, anytime. VIATEQ’s service areas also allow government agencies and companies to respond to competitive pressures and achieve new performance levels.

• VIATEQ offers competitive compensation and a strong benefits package, including comprehensive healthcare, 401(k), paid time off, flexible spending accounts, professional development reimbursement, and other benefits for you and your family.

Equal Opportunity Statement

VIATEQ provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination, harassment, and retaliation in accordance with applicable federal, state, and local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.