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Role Description

The job profile for this position is Business Analytics Senior Director, which is a Band 5 Management Career Track Role.

Accountable for identifying, shaping and delivering strategic results through multiple business analytics disciplines. Works in collaboration with business leaders to provide thought partnership and drive decision making based on data and analytical insights across different parts of the organization.

• Consistently has a seat at the table with the leaders they support to influence the strategic direction of the organization and solve the most complex, highest priority problems.
• Able to make analytically sound decisions, often based on limited information, that inform solutions for business priorities.

Reporting to the head of the Client and Customer Experience (C&CE) Strategy and Analytics team, this individual will be responsible for providing strategy and analytics support for the operation.

• Lead multiple Strategy and Analytics teams within the C&CE organization.
• Work closely with Operations partners to deeply understand the business problems at hand.
• Guide the development of analytical models/insights and build compelling business cases that positively influence the outcomes of the opportunities at hand.
• Help develop and execute the strategic agenda, including multi-year strategic planning.
• Develop business cases, secure funding for prioritized strategic initiatives, and coordinate strategic efforts with broader enterprise business partners.
• Build and maintain strong partnerships with cross functional organizations within operations, tech, product, and business partner teams.
• Influence new technology solutions that improve the customer experience and generate efficiencies.
• Develop and/or influence analytical models that generate insights that solve business problems.
• Act as a key thought partner for the executives they support.
• Directly manage Director and Senior Manager led teams with responsibility for providing thought leadership on work products.

Qualifications

• Undergraduate degree in Math, Economics, Statistics, Engineering, Business or related field is required.
• M.B.A. or other relevant graduate degree in Math, Economics, Statistics, or Engineering is preferred.
• 10+ years of experience with business, operations or similar applicable experience is preferred.
• 5+ years of people leadership experience is preferred.
• At least 4 years of work experience in consulting or business analysis.
• The preferred candidate will have experience in operations strategy and analytics.
• The preferred candidate will have experience leveraging SQL in a business environment.
• Strong analytical and finance skills are required.
• Strong verbal and written communication and presentation skills, including an ability to present work products to senior executives.

Requirements

• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Benefits

• Comprehensive range of benefits, with a focus on supporting your whole health.
• Health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one of your employment.
• 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.