Provider Onboarding Specialist
Location
United States
Posted
2 days ago
Salary
$50K - $58K / year
High School2 yrs expEnglish
Job Description
• Collaborate with international teams and provider acquisition to move providers efficiently to go live and adding hours in order to meet goals of converting credentialed providers to live
• Partner with the team to pilot performance improvement projects (i.e. A/B test outreach to increase conversion and improved flows to decrease time to go live) and other projects as directed
• Partner with technology, data, and marketing teams to translate ideas into actionable activities to improve provider acquisition
• Call, text and email with Providers to encourage their activation and growth
• Communicate with internal and external behavioral health providers around optimal profile and scheduling initiatives
• Work on other process improvement projects as directed
Job Requirements
- Minimum of 2+ years experience in an operations role in an early-stage technology, healthcare or similar environment
- Strong verbal and written communication skills
- Incredibly empathetic with strong active listening skills, yet able to maintain appropriate boundaries
- Ability to work cross-functionally
- Data driven with the ability to translate findings into actionable insights
- Experience working in Google Sheets & Customer Service Tools, e.g. Intercom, Kustomer
Benefits
- Remote work with regular in-person bonding experiences sponsored by the company
- Competitive compensation
- Holistic perks program (including free therapy, employee wellness, and more)
- Excellent health, dental, and vision coverage
- 401k benefits with employer matching contribution
- The chance to build something that changes lives – and that people love
- Any piece of hardware or software that will make you happy and productive
- An awesome community of co-workers
