The Senior Business Intelligence (BI) Analyst is responsible for designing, developing, and maintaining data‑driven solutions that support strategic decision‑making across the organization. This role partners closely with cross‑functional business stakeholders to gather requirements, perform complex data analysis, and deliver insightful reports and dashboards that improve business performance and operational efficiency. The Senior BI Analyst plays a key role in enhancing data quality, optimizing BI processes, and advancing the organization’s analytics capabilities.

• Develop, implement, and maintain advanced BI dashboards and reports using tools such as Power BI, Tableau, or similar analytics platforms.
• Transform complex data sets into clear, compelling visualizations that support informed decision‑making at all organizational levels.
• Ensure accuracy, consistency, integrity, and security of data across all BI deliverables.
• Document BI processes, data definitions, KPIs, and standard operating procedures for transparency and governance.

• Perform in‑depth data analysis to identify trends, patterns, anomalies, and actionable opportunities for business improvement.
• Translate business questions into analytical frameworks and deliver insights that drive strategic and operational decisions.
• Present findings and recommendations clearly, including to non‑technical audiences and senior leadership.

• Collaborate with data engineering and IT teams to optimize data models, queries, pipelines, and data architecture supporting BI solutions.
• Contribute to the development and maintenance of semantic layers, datasets, and data structures that improve analytical performance and scalability.
• Support data governance initiatives and champion best practices for data quality, definitions, and reporting standards.

• Work closely with business stakeholders to gather requirements, define KPIs, and translate business needs into technical specifications.
• Serve as a subject matter expert for BI tools, reporting processes, and data‑driven decision‑making.
• Provide guidance and mentorship to junior analysts when needed.

• Bachelor’s degree in Data Analytics, Computer Science, Information Systems, Business, or a related field; Master’s degree preferred.
• 5+ years of experience in business intelligence, analytics, or a related analytical discipline.
• Advanced proficiency with BI tools such as Power BI, Tableau, or Qlik.
• Strong SQL skills and experience working with relational databases and data warehouses.
• Solid understanding of data modeling, ETL processes, and data architecture concepts.
• Proven ability to analyze large and complex datasets and derive meaningful, actionable insights.
• Excellent problem‑solving abilities, with the capability to work independently and manage multiple priorities.
• Strong communication skills, with the ability to explain complex analytical concepts to non‑technical audiences.
• Experience with cloud platforms (Azure, AWS, or GCP) is a plus.
• Familiarity with Python, R, or other analytics languages is a plus.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.