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Role Description

As a reflection of our current needs and planned growth, we are very pleased to offer a new opportunity to join our dedicated team as Lighthouse Case Coordinator. Candidates must be open to working 11am-8pm EST and this position will be based remotely. Lighthouse is a fully functional 3D Print digital prosthetic lab supporting Aspen Dental Branded practices for removable prosthetics inclusive of surgical guides, night guards, and digital dentures.

• Maintain Lighthouse Queue and the Lighthouse Tracker spreadsheet:
• Research cases in Lighthouse Print queue that are missing CAM files, 3ShapeCommunicate and or LabRx supporting data.
• Prepare LabRx scripts for cases in Lighthouse Queue to be printed at Lighthouse Print:
• Print LabRx scripts and sort based on print material batching.
• Maintain the Lighthouse Billing Tracker.
• Enter all cases from Lighthouse Portal into Lighthouse Case Tracker spreadsheet which includes:
• Ensuring design files are current and adequately stored for printing.
• Supplying an all-encompassing reference list.
• Ensuring accuracy for Finance to use for monthly billing.
• Maintain Lighthouse queue support which includes:
• Case tracking inquiries.
• Responding to any office inquiries of case location, approximate delivery dates, and any additional questions.
• Contacting designer or Lighthouse team to determine delivery estimation.
• Manage Lighthouse Portal which includes:
• Cross checking cases in the Lighthouse Portal (3Shape) for matching lab script in the to Designer Queue (LabRx).
• Manage To Designer Queue which includes:
• Cross checking cases in the To Designer Queue for matching cases in the Lighthouse Portal.
• Instruct office team members on 3Shape Communication and LabRx protocols as needed.
• Customer service support via phone, live chat agent, and ticketing system.

Qualifications

• High School Diploma or equivalent required.
• Experience working in a fast-paced, customer-driven environment.
• Desire to exceed customer service expectations.
• Data entry experience.
• Proficient with Microsoft Excel.
• Organized and detail-oriented.

Requirements

• Base pay range: $20.00 - 22.00 per hour (Actual pay may vary based on experience, performance, and qualifications.)

Benefits

• A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.