• Identify customer health risks across your install base, with a focus on usage, adoption, and friction in the customer journey • Own the renewal lifecycle from early risk identification through contract execution, ensuring clarity, accuracy, and timeliness • Lead renewal and commercial conversations, including negotiation and documentation of outcomes • Engage customers through email, phone, and virtual meetings with clear, outcome-focused communication • Help customers understand how HubSpot usage, configuration, and contract terms align to their business goals • Diagnose customer challenges and provide structured, actionable recommendations to improve adoption and value realization • Partner with Support, Sales, Quote-to-Cash (QTC), and GTM teams to escalate issues and close the loop on resolutions • Leverage HubSpot tools, systems, and AI-enabled workflows to manage a high-volume book efficiently • Maintain accurate customer health signals, engagement history, and renewal readiness data in HubSpot systems