• Acquire detailed knowledge of products and services being offered to ensure clients needs are consistently met. • Own and grow relationships with Enterprise accounts/clients by serving as the primary point of contact for day to day account needs. • Cultivate robust client relationships, ensuring client needs are fulfilled, platform utilization remains high, and opportunities for account expansion are identified and pursued. • Lead outbound efforts to help acquire new Enterprise clients, bringing a consultative approach to early-stage relationship building. • Develop and strengthen strategic relationships with key existing Enterprise accounts, identifying new revenue opportunities and collaborating closely with decision-makers to foster account expansion. • Proactively develop renewal strategies and expansion plans, ensuring the customer continues to grow with our platform and renews contracts on time. • Ascertain and inform clients of optimal upsell or expansion opportunities aligning with their specific requirements. • Client visits may be required to ensure client satisfaction and promote ongoing contract renewals. • Identify churn risks or engagement issues early; coordinate with CSM and leadership to mitigate and recover. • Work closely with Customer Success Managers to track performance, pull client-facing reports • Serve as the internal quarterback across Sales Engineering, Product, and Support to deliver tailored solutions and ensure customer satisfaction with complex deployments. • Coordinate with Finance and Ops teams to ensure billing is timely, accurate, and aligned with contract terms; resolve discrepancies quickly. • Capture and communicate product feedback from Enterprise clients to influence roadmap prioritization • Contribute to the evolution of enterprise account processes, including playbooks, SLAs, documentation, and renewal forecasting accuracy. • Provide sales quotations and respond to requests for proposals