• Verify insurance eligibility and plan benefits for new evaluations, progress notes, and upcoming appointments. • Identify coverage details including copays, deductibles, visit limits, and out-of-pocket expectations. • Independently determine when prior authorization is required. • Manage and follow up on pending authorizations with payers. • Obtain physician signatures for plans of care requiring authorization. • Maintain detailed logs of authorization status and outcomes. • Communicate with physician offices regarding unsigned evaluations and required documentation. • Process and prioritize incoming faxes and referrals throughout the day. • Handle medical record requests and workers’ compensation documentation. • Maintain accurate contact logs and authorization tracking. • Update weekly clinic scorecards and productivity reports. • Provide consistent communication updates to front office and leadership teams.