LION

LION is always ready to make sure you're ready for what's next. We have a legacy and ongoing vision of introducing new products and services — designed to ensure the health, safety and performance of the first responders and military personnel who serve our communities and our country. LION PERSONAL PROTECTIVE EQUIPMENT (PPE) Our game-changing PPE innovations are designed to best prepare firefighters, EMS teams and law enforcement officers for the dangers and hazards they encounter on the emergency calls. Our first responder garments also include high-performance CBRN ensembles, rescue wear and LION StationWear™. Additionally our LION TotalCare® maintenance programs help to extend PPE wear life and safety performance, LION FIRE TRAINING Our state-of-the-art fire training tools and custom training facilities provide the global workforce and first responders with realistic, repeatable training scenarios, keeping them prepared for the potential live-fire dangers they face on the job. LION MILITARY LOGISTICS Paradigm-shifting supply chain and logistics programs from our LVI division help keep equip our warfighters for the rigors of training and the challenges of battle. Always keeping first responders ready for action....before, during and after.

Order Entry Specialist

Implementation SpecialistCustomer SuccessFull TimeRemoteTeam 560Since 1898

Location

Ohio + 1 moreAll locations: Ohio, Kentucky

Posted

22 days ago

Salary

Not specified

Bachelor Degree5 yrs expEnglishMicrosoft SuiteOracleSalesforce

Job Description

JOB SUMMARY: The Order Entry Specialist will work within the Customer Sales and Support team to ensure accurate entry of Uniform orders. ESSENTIAL FUNCTIONS: Responsible for ensuring orders within assigned regions are processed quickly and accurately. Meet and/or exceed productivity and quality levels outlined in defined KPI’s. Understanding and ensuring contractual obligations on orders are implemented. Effectively communicate and/or collaborate with customers, Dealers, Sales, and/or Customer Service counterparts in a timely manner to resolve scenarios that prevent an order from moving through the process. Prioritize orders with special handling requirements. PHYSICAL REQUIREMENTS: Hearing and vision required to be within normal ranges with or without correction. Required to operate traditional office equipment including laptops, computer monitors, headsets, and telephones. Depending on candidate location – may be required to travel to the corporate office space on 4th floor via stairs or elevator. MENTAL REQUIREMENTS: Displays an ambitious, positive attitude. Interpersonal skills to build relationships with all levels of the organization. Comfortable challenging supplied inputs and questioning existing processes. Ability to manage multiple priorities, meet deadlines, work proactively and independently in a fast-changing environment. RELATIONSHIPS & CONTACTS: Works closely with Customer Support, Sales, Manufacturing Plants, Product Management and Customers. Relationship building with Dealers and End Users. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Requirements

  • Work as a team in assisting others in the department to meet group goals.
  • Participate in review process of team metrics
  • Respond to trends that are negatively affecting the business
  • Work in multiples systems/programs relating to sales, order entry and quoting.
  • Work with Distribution center on an as-needed basis to determine complex configuration solutions.
  • Participate in ISO audits and documentation updates.
  • Other duties as needed.
  • EDUCATION & EXPERIENCE:
  • 3-5 years Customer Service/Data Entry experience.
  • High school diploma, college preferred.
  • Excellent organizational skills.
  • Ability to adapt quickly to process changes and requests.
  • Ability to understand technical products. Product knowledge with uniforms or certified products a plus.
  • Digital proficiency, with a strong understanding of Microsoft Suite. Salesforce and Oracle experience a plus.
  • Excellent communication skills, both verbal and written, through multiple channels such as email and phone calls.

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