Modivcare
To bring equity, hope and healing to those who need it most. To make a world of difference, one member at a time.
Customer Service Representative – Bilingual, Spanish/English
Location
Virginia
Posted
4 days ago
Salary
$14 / hour
High SchoolEnglishSpanish
Job Description
• Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
• Ensure all company procedures are followed
• Ensure accurate trip data is input in our systems
• Demonstrate a personal commitment to producing high-quality work
• Refer unresolved customer grievances to designated department for further investigation and resolution
• Multitask effectively and efficiently to extract necessary information from multiple systems
• Review and educate members on our services and their insurance coverage.
• Support a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays.
Job Requirements
- High School Graduate or General Education Degree (GED)
- 0-2 years of related experience
- 6+ months contact center experience OR customer service experience
- Strong organization skills, written, and verbal communication skills
- Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
- Proficiency in Microsoft Office Suite
- Can type 35wpm or more
- Sound decision-making and problem-solving skills in a fast-paced environment
- Must be fluent in Spanish
Benefits
- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post --Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
