• Assigns and prioritizes work, sets goals, and coordinates daily activities of the team. • Provides regular updates and communication to staff through 1:1 and team meetings. • Monitors individual and team results to ensure work is completed in a timely manner, in accordance with department standards and procedures, and in compliance with medical policy and medical necessity guidelines. • Assists in development of productivity and quality standards. • Conducts or participates in compliance audits, reports audit findings, and identifies and implements process improvements as needed. • Acts as a resource for staff and others. • Appropriately escalates issues, partners with other departments to resolve issues and remove barriers and collaborates with physician advisors on complex cases. • Participates in the hiring process and provides ongoing coaching, employee development, and performance reviews. • Develops and maintains desk reference guides on work procedures, ensures new hires complete necessary training, and assesses training needs while playing an active role in staff development. • Completes special projects as assigned and provides back-up support to staff as needed. • May develop and present educational updates internally or to other departments. • Seeks ideas and opportunities for continuous improvement, determines which opportunities should be pursued, and implements improvements as appropriate.