This role involves facilitating engaging training sessions for new and tenured bilingual Care Coordinators, ensuring they are equipped with the knowledge and skills to provide exceptional services to patients. Provide mentorship, coaching, and support to a team of up to 18 remote bilingual Care Coordinators within their first 30 days of employment. Be a positive, encouraging, solutions-focused voice for the New Hires. Help develop a highly motivated, confident, and well-trained staff. Provide frequent coaching and feedback using existing training materials, and policy and procedures. Identify learning opportunities and collaborate with the Training Team to close these gaps. Oversee, facilitate, and ensure staff education and adherence to regulatory requirements (HIPAA, FCC, Medicare, etc.). Control and maintain steady workflow within the team, track productivity, schedule adherence/timekeeping, research, and resolve issues. Provide feedback on productivity and quality-related performance to Care Coordinators. Work with the QA team to assist with quality improvement processes. Monitor outcomes to ensure that all trainees have met company training requirements before releasing them from training. Create a positive work environment by adhering to the company's core values and principles. Support the training efforts of tenured Care Coordinators based on business needs. Support classroom training with practice call days, practice scenarios, and other duties as defined by Training team leadership.