The Identity and Access Management (IAM) Administrator is responsible for maintaining Froedtert & MCW’s Identity and Access Management environment. This role provides technical expertise in supporting access management tools, administering identity lifecycle processes across multiple operating systems and platforms, and developing and enforcing IAM security policies and procedures. Manage and resolve access-related incidents, requests, and changes through the ServiceNow ticketing system. Ensure timely, accurate, and well-documented fulfillment in accordance with established service levels and compliance requirements. Work closely with technical teams and business partners to ensure secure, efficient access to systems and data. Protect the organization’s information assets. Engage with stakeholders at all levels of the organization. Effectively manage workload, priorities, and assigned ticket queues. Perform other duties as assigned.