• Support the full digital software development cycle, including requirements, research, design, stakeholder engagement, testing, and delivery of user-facing systems • Gather requirements by conducting interviews, reviewing documents, distributing questionnaires, analyzing business processes, outlining use cases and scenarios, performing business analysis, and examining current systems • Use a range of methods to document requirements, such as Behavior-Driven Development (BDD) specifications, user stories, acceptance criteria, workflow and United Modeling Language (UML) diagrams, use cases, and guides for users • Maintain comprehensive requirements traceability documentation and monitor the status of requirements consistently throughout the project lifecycle • Communicate effectively, both verbally and in writing, with team members and stakeholders • Facilitate team meetings to gather, document, refine, and prioritize requirements, design system enhancements, identify action items, and drive user feedback • Conduct diverse testing activities by defining test scenarios and cases, executing test procedures, and thoroughly documenting results • Work collaboratively with subject matter experts, designers, and user experience researchers within an Agile framework • Provide recommendations for enhancing internal processes, accompanied by potential solutions