General Dynamics Information Technology
Art of the possible.
Customer Service Specialist II
Location
Kansas
Posted
5 days ago
Salary
$15 - $20 / hour
High School1 yr expEnglish
Job Description
• Communicates clearly and effectively over the phone to support the EFAST2 filing public
• Builds technical expertise of EFAST2 system to troubleshoot and resolve problems for the EFAST2 filing public
• Delivers accurate, high-quality results independently while consistently meeting contract performance standards
• Actively incorporates feedback to enhance performance and continuously improve service delivery
• Maintains a positive attitude and performs effectively under pressure
• Escalates complex issues to senior specialists or government agencies as appropriate
• Utilizes software tools to efficiently manage calls, document interactions, and access relevant resources
• Demonstrates excellent attendance to ensure reliable support, particularly during periods of limited or single coverage
Job Requirements
- A minimum of 1 year of relevant experience in call center operations, helpdesk support, or technical support (required).
- High School Diploma or GED is required.
- Security Clearance: Must be able to attain a Minimum Background Investigation (MBI) public trust clearance.
- Typing proficiency with a minimum speed of 20 words per minute
- Experience with Microsoft Office tools, including Outlook, Word, Excel, and Teams
- Familiarity with Salesforce (or other CRM platforms) and knowledge base/content management systems (preferred)
- Strong verbal and written communication skills in English, with a professional phone etiquette and excellent email communication abilities
- Ability to deliver unscripted, clear, and effective responses to address inquiries and share information
- Exceptional interpersonal and organizational skills, enabling collaboration and efficient task management
- Ability to acquire new knowledge quickly through self-directed learning and training
- Proven ability to work independently as part of a team
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
- Paid leave and paid holidays
