• Assist the LPN in non-medical tasks (referrals, care plans, prior auths. etc) • Train Care Concierge on urgent duties (e.g., urgent referrals) • Serve as expert in tasks which includes • Act as a liaison between patients, clinical operations and healthcare providers • Establish close relationships with and serve as a point of contact for patients • Build relationships with different types of people, including clients, organization members, and health care providers • Coordinate appointments and schedule follow-up visits • Conduct intake assessment, needs assessment, treatment planning, and reassessment services • Provide information about treatment options and resources • Communicate with Care Team members (Care Coordinators, primary care physicians and other health care providers) to facilitate client care • Connect patients with support services, such as financial assistance programs • Assist with insurance claims and appeals • Register patients • Keep detailed records of patient interactions and progress • Initiate outreach and missed appointment procedures, as necessary • Maintain strict confidentiality in accordance with HIPAA policies • Other duties as assigned