This role involves following up, collecting, and resolving all outstanding accounts receivable. Performs a variety of duties including accounts receivable follow-up, customer service, correspondence response, and daily reconciliation of activities. Performs accounts receivable follow-up activities for assigned work queues and/or miscellaneous A/R reports. Responsible for contacting insurance companies, patients, and employers regarding outstanding claims. Provides any information (medical records, itemized statements, etc.) requested by insurance companies to process claims. Maintains a system to ensure timely follow-up is completed for each outstanding claim. Identifies and reports insurance payor issues to lead, providing all pertinent information including examples, correspondence, EOBs, claims, etc. Consults with lead regarding next steps with difficult claims. Communicates all issues to teammates and Follow-up & Collection Supervisor. Refers accounts, in accordance with PHS guidelines, to leadership for adjustment, agency placement, or attorney referral. Cross trains in various Patient Accounting Department areas to be familiar with all aspects of patient accounting functions as they relate to collections. Performs other duties as assigned by the Follow-up & Collection Supervisor and/or Manager. Documents accounts in accordance with established PHS policies and procedures. Effectively operates and is familiar with various computer systems, including Epic, FinThrive, FISS/DDE, Presbyterian Health Plan Provider Portal, Payer portals, Microsoft Office Suite. Must be an effective team member with great communication skills. Participates in team meetings and communicates work-related ideas and concerns proactively. Develops and maintains positive working relationships with team members and all PHS departments. Ensures that goals and objectives are met in conformity with PHS policies and procedures and CMS compliance rules and regulations. Maintains strictest confidentiality, adheres to all HIPAA guidelines/regulations.