• Manage client accounts through implementation and assigned accounts • Resolve day to day issues for clients and assist Account Executive on aspects of supporting client specific strategic plans • Serve as the day-to-day contact for assigned accounts, interacting with client contacts to facilitate problem resolution and promote high client satisfaction • Work cross functionally with internal departments regarding client needs and requests, contractual obligations, work procedures, benefit change requests, and other elements of supporting assigned clients • Assist the Account Executive with account renewals, benefit enrollment meetings, and overall compliance with client contracts • Manage plan setup and benefit configuration of new and existing clients in PBM system • Participate in new client implementation meetings, finalists meetings, conferences and tradeshows • Develop contract amendments under the direction of the Account Executive • Document appropriate client specific information in Salesforce.com • Review reports and pharmacy benefit recommendations with clients quarterly and annually • Ability to travel • Performs other duties as assigned • Complies with all policies and standards