• Establish and maintain effective relationships with key senior-level executives and decision-makers at client organizations • Understand clients' business challenges, strategic goals, and critical success factors to position Fiserv solutions that meet their needs • Leverage Fiserv’s internal resources, engaging business unit and corporate executives, to strengthen client relationships and drive success • Develop comprehensive client Account Plans annually that incorporate input from multiple Fiserv business units and set concrete action plans • Promote client engagement in Fiserv events such as conferences, user group meetings, and focus group meetings • Develop and implement client retention strategies, including timely Service Agreement Renewals • Monitor client satisfaction and foster continuous improvement while communicating insights internally and externally • Drive revenue growth by aligning Fiserv’s capabilities with clients’ needs, creating formal proposals for additional products and services