For over 21 years, TravelNet Solutions has provided integrated software and marketing solutions for the hospitality industry, anchored by our flagship Track Property Management System and other products under the Track banner. Our single-vendor ecosystem equips growing vacation rental companies with all the enterprise-class tools they need to scale. With ongoing investments in platform development, 70+ integration partners, and a growing suite of native features, Track, built on a customer-obsessed mindset, empowers hospitality professionals to achieve digital transformation and operational excellence. Serve Others: Nurturing growth to help others succeed. Grit: Taking ownership and never giving up on what matters most. Create the Future: Innovating to disrupt the status quo. Work Schedule Monday to Friday, Core Business Hours (8 to 5 CST) can be in any timezone.
Director of Software Support
Location
United States
Posted
6 days ago
Salary
Not specified
No structured requirement data.
Job Description
Job Requirements
- 5+ years of progressive leadership experience in technical customer support within a SaaS or enterprise software environment
- Proven success building, scaling, and leading multi-tiered support organizations (Tier 1–3)
- Strong people leader with a track record of developing managers and building high-performing, customer-focused teams
- Demonstrated ability to use KPIs, trend analysis, and operational data to drive decision-making and continuous improvement
- Hands-on experience with Zendesk required, including workflow design, automation, and reporting
- Experience with Jira or similar tools preferred, with the ability to influence cross-functional processes and platform strategy
- Strong communication skills with the ability to operate effectively at both executive and frontline levels
- Partners with executive leadership to shape strategy and drive execution through high-impact presentations and strategic discussions, operating with confidence and credibility at the executive level.
Benefits
- Full medical, dental, and vision coverage
- Flexible Paid Time Off
- Unlimited access to professional training and development
- Health Savings Account with up to a $2,000 annual match
- Up to $900 in annual Wellness Rewards
- Flexible work environment
- Free life insurance and long-term disability coverage
- Flexible Spending Accounts
- Retirement plan with employer match
- $150 quarterly gift for personal use
- Competitive wages
- Work with an amazing team!
