The Global Delivery Lead is a strategic leadership position responsible for overseeing the delivery of a Concentrix lead program with a Technology client. We are looking for someone who has experience with complex global services, ensuring operational excellence, and maximizing client satisfaction. Must have knowledge with Microsoft technologies, products and Azure. Leadership & Strategy: Lead and inspire a global team of delivery managers and professionals, setting strategic goals to enhance service delivery and client satisfaction. Operational Excellence: Drive efficient and effective global delivery operations, ensuring alignment with business strategies and compliance with service level agreements (SLAs). Stakeholder Engagement: Act as the primary interface with key global stakeholders, fostering strong partnerships and transparent communication across regions. Performance Management: Monitor global delivery performance through KPIs and regular reviews, implementing improvements to meet and exceed targets. Risk & Issue Management: Proactively identify and resolve delivery issues and risks, ensuring alignment with client expectations and business objectives. Continuous Improvement: Implement best practices and continuous improvement initiatives to enhance global delivery capabilities and operational scalability. Cross-Functional Collaboration: Work closely with other departments such as HR, IT, and Finance to ensure seamless integration of delivery processes and alignment with organizational goals.