In this role, you’ll take ownership of deploying, configuring, and managing client networks. You’ll be the person clients rely on to keep their environments running smoothly day-to-day, and the one they turn to when something complex needs attention. Lead troubleshooting efforts, handle Tier 2 and Tier 3 escalations, and guide root-cause analysis when issues arise. Support upgrades, capacity planning, and lifecycle management to shape how networks evolve. Document network topologies, configurations, and procedures to keep them clear and up to date. Work closely with client teams, offering mentorship and helping elevate their technical capabilities. Support procurement, vendor coordination, and continuous improvement efforts. Oversee FTTX installation and upgrade projects. Help maintain CGNAT platforms to ensure high-speed, reliable performance.