Security Incident Responder, Japanese Speaking
Location
Massachusetts
Posted
15 days ago
Salary
$53.6K - $96.4K / year
Bachelor DegreeEnglishJapaneseDNS
Job Description
• Being the first line availability for customer to respond to issues for their managed security services
• Monitoring internal infrastructure and customer events on their systems such as Central Alert System and proprietary graphing system
• Responding to customer incident tickets and internal routing while ensuring effective assignment of tasks to internal teams
• Following workflow procedures of an operations center in a large global environment
Job Requirements
- Have a Bachelor's Degree and/or equivalent experience.
- Be fluent in English and Japanese (Mandarin is a plus)
- Have experience in a Customer Support role or similar
- Demonstrate an ability to analyze, prioritize and escalate customer security attacks and engage with appropriate internal stakeholders
- Have basic knowledge of how the internet works, including DNS, HTTP, Suite of IP Protocols
- Have passion and ability to learn new tools and technologies and problem solve
- Be able to work the following shift: Wednesday: 2:00 pm-7:30 ET and Thursday-Saturday: 7:30 am to 7:30 pm ET
Benefits
- Healthcare
- 401K savings plan
- Company holidays
- Vacation (in the form of PTO)
- Sick time
- Family friendly benefits including parental leave
- Employee assistance program with a focus on mental and financial wellness
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