• Handle inbound calls in a manner that fall within the service level agreement (SLA) established for the department • Display the ability to understand the reason/needs for the patient or clinicians call and page or contact the appropriate physician to meet the caller’s needs • Ability to utilize and maneuver several different software systems to resolve customer inquiries • Accurately document caller information and navigate scripts using active listening skills • Meet specified goals and objectives assigned by management on a regular basis • Provide exceptional customer service to all clients • Maintain confidentiality of account information at all times • Escalate any problems that may arise • Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct • Maintain awareness of and actively participate in the Corporate Compliance Program • Assist with other projects as assigned by management