The Client Services Associate supports successful client implementations and ongoing account needs within Ludi’s healthcare technology platform. This role partners closely with the VP of Implementation and VP of Account Management to ensure accurate data loads, quality assurance, contract mapping, and client training support. The ideal candidate combines healthcare knowledge, analytical thinking, and strong organizational skills to contribute to seamless client onboarding and operational excellence in a fast-paced, early-stage environment. Assist in client implementations by loading client data into software input formats with accuracy and efficiency. Review and assess physician-hospital duty structures and provide recommendations on appropriate mapping within the platform. Support project work as needed, including helping scout management, product testing, service calls, and physician/approver training. Conduct quality assurance on data loads and other deliverables at the direction of the Senior Director of Implementation. Identify trends during contract review, apply critical thinking, and escalate issues appropriately to senior leadership. Assist the Senior Director of Implementation in coordinating timelines for data loads, QA processes, and client-specific requirements. Support client account needs as directed and supervised by the Senior Account Manager.