Senior Engagement Manager
Location
Alabama + 3 moreAll locations: Alabama, California, Florida, New York
Posted
10 days ago
Salary
$95.3K - $158.8K / year
Bachelor Degree7 yrs expExperience acceptedEnglishHadoopPMPPythonSQL
Job Description
• Collaborate with some of our largest clients to drive the adoption and utilization of the LexisNexis Dynamic Decision Platform, creating impactful business outcomes.
• Lead the implementation of LexisNexis Risk Solutions, overseeing the entire lifecycle of projects and engagements.
• Enhance client processes, boost efficiency, and protect customers from fraudulent activity by ensuring they have accurate insights into their customers’ behaviors.
• Design and govern implementation projects, acting as the primary point of contact (POC) and managing all phases of client projects.
• Work closely with Strategic Account Managers to explore opportunities for further integration of LexisNexis solutions into the clients’ operations.
• Present quarterly business reviews (QBRs) to various stakeholders, including executives and business owners, leveraging your expertise as a trusted advisor to maintain a pulse on the customer’s needs and objectives.
Job Requirements
- Bachelor's degree in the information technology industry or 7+ years of experience in the fraud industry.
- Must be able to travel up to 30% of the time.
- Valid passport required.
- Demonstrate and effectively use active listening skills to understand client needs.
- Expert-level consultative skills with the ability to collaborate and to explore options.
- Expert-level ability to use data quality concepts and tools to effectively resolve client issues, while valuing client needs as high priority.
- Ability to clearly communicate fraud risks and mitigation plans to both technical and non-technical stakeholders, often through detailed reports and presentations.
- Working and demonstratable proficiency in SQL.
- Expert-level ability to use performance management to hire, train, and motivate employees, while committing to employee development.
- Familiarity with fraud risks, controls, and mitigation strategies in the Insurance and/or Healthcare industry is preferred, including experience working with fraud-related data, processes, or investigations.
- Expertise in project governance, client delivery, and managing complex implementation projects.
- Strong organizational and multitasking skills to ensure smooth project execution, tracking KPIs, timelines, and resource allocation.
- Expert-level oral and written communication skills; must be able to communicate technical concepts to both technical and non-technical audiences.
- Must be articulate within the language requirements.
- Expert-level ability to deliver client presentations and performance analysis via the telephone and in-person to high-level clients and senior management.
- Demonstratable PowerPoint (and similar tools) skills.
- Working and demonstratable proficiency in Python a plus!
- Fraud investigator certifications (or similar) a plus!
- 7+ years client-facing experience preferred.
- Working knowledge of SaaS and “big data” (e. g. Hadoop/Impala) solutions a plus!
- Six Sigma or similar certifications a plus!
- PMP or similar certification a plus!
- Experience analyzing, identifying, or mitigating fraud within Insurance and/or Healthcare environments, with an understanding of industry regulations and risk models.
Benefits
- Annual incentive bonus
- Country specific benefits
