• Providing dedicated operational support to various stakeholders, including acquirers, network partners, issuers and processors • Conducting research on complex situations and troubleshooting issues related to end-to-end transaction processing, acceptance complaints and issuer launches • Supporting business development through the onboarding of new franchises, issuers, acquirers, processors, and software vendors, as well as assisting with contract negotiation and due diligence • Managing compliance with operating rules and regulations, coordinating certification and supporting participants through the semi-annual release process • Leading internal projects, ensuring documentation meets auditing requirements, and serving as a Subject Matter Expert (SME) on key authorization and settlement applications, internal systems and tools • Managing strategically important partners and driving continuous improvement by seeking holistic solutions for client-impacting issues • This is a client-facing role requiring approximately 10% travel.