• Providing continuous technical Implementation, support and training for existing/newly arriving customers • Working with resellers and customers: training their teams on the product, identifying and solving problem areas in their processes to ensure success. • Working with existing customers to understand their requirements and helping them figure out how the product is the best solution for their problem • Acting as the primary technical point of contact for customers and partners, performing initial troubleshooting, diagnosing issues, and guiding them through resolution. • Managing and prioritizing technical support tickets, ensuring timely resolution and proper communication throughout the lifecycle. • Escalating complex technical issues to R&D teams when necessary, providing detailed context, replication steps, and impact assessment, and following through to resolution. • Working with the product and marketing teams to familiarize with the product landscape and becoming a technical product expert • Working with regional leadership to identify problem areas and initiating projects to improve customer satisfaction • Attending professional events and workshops to build and maintain professional skills and networks