As Associate, Quality Strategy & Expansion, you’ll help drive the design, rollout, and improvement of QA systems that reach beyond support into complex, high-risk workflows. You’ll work closely with teammates in Product, Risk, Machine Learning, and Ops to scope needs, support execution, and build the structure needed to scale quality programs across the business. This is an ideal role for a highly structured problem solver who can manage ambiguity, move quickly, and execute with precision. You’re excited about this opportunity because you will… Support the Strategy & Operational rollout of Gen-AI based QA systems for customer support Work cross-functionally to turn high-level goals into structured workflows and requirements Build frameworks, documentation, and reporting that ensure clarity and accountability Help shape how DoorDash measures performance, resolution, and experience at scale Contribute to roadmap development and tech scoping for future QA capabilities Leverage insights from calibration and dispute workstreams to inform and refine the design of future automated QA builds