The Service Team Coordinator is responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiries and other patient sales and service call interactions. The incumbent in this role is accountable for providing excellent customer service as they approach each interaction as an opportunity to support better patient health. Operating in a call center environment, receives inbound and makes outbound customer service calls related to patient scheduling, and other general inquiries. Responds to patient inquiries based on the ChenMed core model for care. Escalates issues/concerns as appropriate. Makes appropriate and timely decisions according to department standards, procedures and policies. Documents interactions using web-based technology. Maintains business relationship by providing prompt and accurate service to promote loyalty. Interacts and collaborates with team members across multiple departments to promote VIP customer service and patient interactions. Performs other duties as assigned and modified at manager’s discretion.