We are looking for an Application Support Engineer to join our Technology Operations (TechOps) team. In this role, you will serve as a critical link between our customers, internal stakeholders, and Engineering teams. You will provide Level 2 application support, investigate complex technical issues, monitor system health, and help drive long-term improvements that increase platform stability and performance. If you’re someone who enjoys digging into logs, writing SQL queries to uncover root causes, and partnering cross-functionally to make systems better every day, you’ll thrive here. Application Support & Incident Resolution Deliver Level 2 support for internal and external customers, driving tickets through high-quality resolution Investigate application issues by analyzing logs, system behavior, and performance metrics Monitor system health using tools like DataDog and proactively respond to alerts Identify root causes and partner with Engineering to implement durable, long-term fixes Deliver Level 2 support for internal and external customers, driving tickets through high-quality resolution Investigate application issues by analyzing logs, system behavior, and performance metrics Monitor system health using tools like DataDog and proactively respond to alerts Identify root causes and partner with Engineering to implement durable, long-term fixes Data Investigation & Integrity Write, review, and optimize SQL queries to diagnose and resolve data issues Ensure data accuracy and integrity across integrated systems Perform data corrections and recommend process improvements to reduce recurring issues Write, review, and optimize SQL queries to diagnose and resolve data issues Ensure data accuracy and integrity across integrated systems Perform data corrections and recommend process improvements to reduce recurring issues Cross-Functional Collaboration Collaborate closely with Engineering, QA, Product, and Operations in an Agile/Scrum environment Share insights from support trends to inform feature enhancements and workflow improvements Escalate complex issues thoughtfully while maintaining ownership and accountability Collaborate closely with Engineering, QA, Product, and Operations in an Agile/Scrum environment Share insights from support trends to inform feature enhancements and workflow improvements Escalate complex issues thoughtfully while maintaining ownership and accountability Process Improvement & Documentation Contribute to internal documentation and knowledge base articles Help refine support workflows and monitoring practices Proactively identify opportunities to improve application stability, reliability, and performance Contribute to internal documentation and knowledge base articles Help refine support workflows and monitoring practices Proactively identify opportunities to improve application stability, reliability, and performance