• Build and manage ongoing professional relationships with clients and stakeholders • Ensure we maintain relationships at multiple levels within the client • Provide insights to help drive consistent account placements from assigned clients • Identify cross-selling opportunities for other Aspirion service and coordinate efforts with assigned sales executive • Organize training for clients by assessing their needs and communicating with both client and Aspirion departments • Communicate with clients to resolve escalated processing/protocol issues • Conduct performance reviews and executive business reviews with clients, onsite preferred • Handle client complaints, provide appropriate solutions and alternatives within appropriate time limits; follow up to ensure resolution • Communicate with internal departments to assist in resolving client issues, tracking the interactions using the internal systems provided • Provide regular updates to clients regarding Aspirion's contribution to their revenue and/or meeting the desired outcomes expected when they purchased Aspirion's services • Analyze trends and report on key performance indicators • Identify and assess client needs to exceed expectations • Interact with staff at all levels, sometimes under pressure; remain flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality • Maintain HIPAA certification and compliance • Collaborate with Operations to identify trends and provide strategic insights and recommendations for resolving system issues causing downstream payer issues • Ensures any account projects are being worked in a time fashion (e.g. provider relations spreadsheets, billing projects, etc.) • Creates process for obtaining information and resolving issues with client • All other duties as assigned to maintain company standards and client protocols