• Responds to inbound calls from business customers inquiring about Republic Services products and services • Builds customer and brand loyalty by addressing inquiries and handling the customer’s needs • Creates customized solutions to acquire new business • Proactively promotes Republic Services products and services to existing customers • Provides sales support to existing customers wanting to make changes to their accounts • Accountable for meeting or exceeding performance metrics identified by CRC and Customer Experience leadership • Utilizes excellent verbal and written communication skills • May be required to assist the sales team focused on Residential customers • Performs other job-related duties as assigned or apparent