• Collaborates with project stakeholders to identify product and technical requirements. • Conducts analysis to determine integration needs. • Designs new software and web applications, supports applications under development and customizes current applications. • Assists with the software update process for existing applications and roll-outs of software releases. • Participates in training representatives and operations staff on internally developed software applications. • Researches, writes and edits documentation and technical requirements, including software designs, evaluation plans, test results, technical manuals and formal recommendations and reports. • Monitors and evaluates competitive applications and products.