• Drive retention and growth by identifying customers’ pain points and developing end-to-end solutions. • Maintain regular communication with customers to align forecasts with sales and supply chain management. • Host Quarterly Business Review and status meetings on a regular cadence. • Engage Account Executives and other resources to demonstrate capabilities and address customer needs. • Regularly review and improve processes to accelerate technology deployment and utilization. • Prepare and deliver management reports according to customer requirements. • Create, track, and update activities in the CRM system. • Act as a central point of contact between customers, outside sales, and internal departments. • Provide excellent customer service and support, including creating pricing quotes and managing renewals.