• Exercise independent judgment and knowledge of multiple processes to manage sales team requests, and resolve commission disputes submitted by Sales department members across multiple lines of business • Collect and organize information from various sources to implement new policies and processes • Exercise discretion in communicating and presenting recommended business process improvements and solutions and decision-making rationale in team and stakeholder meetings • Audit sales and service transactions to ensure rules of engagement were followed and proper commission amount is set to be paid • Interpret complex rules of engagement to resolve account ownership and sales attainment disputes • Document and communicate when interactions with customers fall below our company standards. • Educate and Inform the Sales team on current processes and collect feedback for future improvements • Regularly create, update and publish process documentation for sales • Participate in projects to improve efficiency and revenue generation for the Sales, CS, and Operations departments. • Make recommendations on rules of engagement adjustments to optimize revenue for the business • Provide additional support as needed to improve employee utilization and performance