• System Administration: Maintain, monitor, and troubleshoot IT systems including endpoints, identity platforms, and SaaS applications to ensure reliability and employee productivity.** • VPN Management: Configure, manage, and troubleshoot VPN solutions (e.g., Jamf, Tailscale) to provide secure remote access for employees and partners.** • Jira Administration: Administer and customize Jira, including workflows, automations, user permissions, SSO, MFA, group-based access controls, provisioning/deprovisioning, and integrations with other business systems.** • Google Workspace Management: Own day-to-day administration of Google Workspace, including user lifecycle management, security settings, and collaboration tools (Gmail, Drive, Calendar).** • Okta Administration: Support identity and access management through Okta, and provisioning/deprovisioning.** • Security & Compliance: Assist with implementation and monitoring of security controls, contributing to compliance efforts and internal IT policies.** • Technical Support: Provide Tier 2 support, resolving hardware, software, and access-related issues efficiently and professionally.** • Documentation: Create and maintain clear documentation for systems, processes, workflows, and troubleshooting procedures.** • Collaboration: Partner with Security, People Ops, Engineering, and other teams to support IT initiatives and continuous improvement.**