• Generate >$7M annually in service and project business, paired with service agreements, through strategic and collaborative selling. • Develop and execute annual strategic account plans, including growth targets and performance reviews. • Proactive and ongoing communication with customers to understand their needs and review existing and new services • Navigate complex organizations to build champions and increase internal visibility. • Develop trusted relationships across customer organizations, embedding Smart Care into their daily decision-making. • Maintain and grow a robust sales pipeline, delivering monthly and annual sales forecasts. • Collaborate with Smart Care Operations and Customer Excellence to ensure seamless execution, adherence to customer requirements and service-level agreements. • Resolve customer issues through cross-functional coordination and continuous process improvement. • Analyze customer maintenance and repair data to uncover insights and growth opportunities. • Lead quarterly business reviews to present performance metrics and identify strategic initiatives.