• Manage client onboarding from kickoff through successful implementation • Communicate clearly with clients via email, messaging platforms, and virtual meetings • Coordinate internal workflows and task tracking using project management tools • Ensure all onboarding steps are completed accurately and on time • Support customer service inquiries and provide timely, professional responses • Monitor campaign or implementation data and report on progress when required • Collaborate with internal team members to ensure smooth delivery • Identify issues proactively and propose solutions before they escalate • Maintain organized documentation inside CRM and project management systems