• Lead and mentor a small support team, managing the daily queue to ensure tasks are triaged, prioritized, and completed with high efficiency. • Act as the technical lead on operational infrastructure projects. • Develop long-term roadmaps for office technology upgrades to prevent technical debt. • Coordinate with external vendors and internal stakeholders to ensure projects are delivered on time and within budget. • Serve as the go-to technical authority for our foundational systems, handling complex configurations and high-level escalations. • Document complex system architectures to ensure the broader team can support foundational tools. • Proactively research and implement AI tools to automate internal IT tasks, making support faster and more predictive.