• Own end-to-end accountability for complex, multi-workstream customer engagements, including scope, timelines, budget, and risk management. • Partner with executive stakeholders to define success criteria, governance structures, and outcome validation frameworks. • Translate business objectives into structured delivery plans, work breakdown structures, and cross-functional execution models. • Drive disciplined scope control, change management, and financial oversight across strategic engagements. • Coordinate cross-functional teams including Solution Architecture, Customer Success, Product, and Engineering to ensure aligned delivery. • Identify and proactively mitigate risks across technical, operational, and organizational dimensions. • Ensure technical solutions are architecturally sound by partnering with technical teams, without serving as the primary engineer. • Lead steering committees and executive status reviews, communicating progress, risks, and outcome alignment. • Develop reusable playbooks, governance frameworks, and strategic delivery standards to elevate the broader Professional Services practice. • Mentor Senior TPMs and contribute to leadership capability within the team. • This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.