• Provide oversight for assigned vendors and providers in compliance with state and federal provider agreements, business and accreditation requirements • Maintain direct oversight for assigned vendors and providers • Participate in the development and maintenance of departmental policies and procedures • Support departmental subject matter experts in interpreting vendor and provider contract requirements, business, and compliance and regulatory requirements • Monitor delegated/non-delegated vendor/providers and internal business owner relationships to ensure compliance, optimal delegate/non-delegate performance and achievement of business goals according to service level and other contractual requirements • Document meetings with stakeholders to provide performance metrics feedback and identify opportunities to reduce risk and cure corrective action plans • Support the implementation of strategies to increase delegates/non-delegates engagement in driving toward quality outcomes and cost control initiatives • Support the development, approval and review of delegated/non-delegated contracts; ensure service levels meet current regulatory and quality baseline requirements • Conduct pre-delegation assessments, ongoing delegation oversight, annual audits, deficiencies, and corrective action plans for vendors/providers • Participate in joint operating committee and document quarterly business reviews, strategic partner reviews, and operational meetings with business owners and delegated/non-delegated vendors and providers • Maintain monthly/quarterly/annual reporting and ensure timely receipt of accurate and complete all regulatory and contractually required reports for delegated vendor and provider activities • Support delegated vendor and provider onboarding, including training, reporting and document retention; provide support to departments and business owners to enable effective management of delegates • Stay informed about the latest developments in delegation oversight field, including new products and services, through relevant subject matter resources, professional associations, industry conferences, training seminars, and other information sources • Support the development and accomplishment of delegation program activities in support of company strategies, goals and objectives • Coordinate activities with all levels of staff as well as with delegated and potentially delegated external entities through clear and concise verbal and written communication • Assist in managing operational problems by bringing the vendor and departmental ops teams together to develop solutions and implement a chosen course of action • Perform any other job duties as requested